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If you're not 100% satisfied with your purchase, simply fill out this form and send the products back within 100 days to arrange a return.  We will replace the product or give you credit.

Product Not Required or Not Wanted Anymore

Please complete the form and return your unwanted products in their original packaging in a resellable condition to:

Primepac North Island Returns
15 Orbit Drive
Mairangi Bay
Auckland  0632

Primepac South Island Returns
65 Racecourse Road
Washdyke
Timaru  7910

Please include a copy of your packing slip/invoice in your return to ensure this is processed quickly.

Faulty Product Return

If your return is for a faulty product we will arrange a courier to pick it up from you.  Please let us know if you would like a credit or a replacement product sent.

Wrong Product Return

If your return is for a product we've sent you in error, then we will arrange a courier to pick it up from you.  Please let us know if you would like a credit or the correct product.